Privacy
What this page covers
This privacy page explains what information Replies Handled collects, why we collect it, and what we do with it. Replies Handled is provided by Penny's Got It. In this page, we and us mean Penny's Got It, providing Replies Handled.
What we collect
We collect only what we need to run the service. That includes your business name and contact details, the email and phone number you give us for approvals and reports, your answers to our short voice questions, and your public Google reviews and the replies posted to them. If you ask for a free audit, we collect the business and contact details you put in the audit form.
How we get access to your reviews
You grant us manager access to your Google Business Profile. We never ask for your Google password. You can revoke manager access at any time, and your profile stays yours.
How we use information
We use your information only to provide Replies Handled: to draft and post replies in your voice, to hold replies to reviews under 4 stars for your approval, to send you approvals and your monthly report, and to respond when you contact us. We also use audit form details only to prepare and send your free audit.
We run the service with the help of two providers: Google, which hosts your Business Profile and your reviews, and GoHighLevel, which runs our client workspace, approvals, and reports. They handle information only to provide their services.
What we do not do
We do not sell your information. We do not write, buy, or trade for reviews. We do not share your voice answers or contact details with other businesses for their marketing. Your Google reviews and replies are public on Google by their nature.
How long we keep information
We keep your voice answers, contact details, and reply records while you are a client and for 12 months after the service ends, so we can answer questions about work already posted and meet our business record duties. After that we delete them, unless we must keep something for billing or legal records. You can ask us what we hold about you and ask us to delete contact details that we no longer need.
Your choices
You can correct your contact details, revoke our manager access to your Google Business Profile at any time, and cancel the service in one message, effective at the close of that month. If you have a privacy question or request, call us at (313) 546-0561 and we will help you directly.
Changes to this page
If we change how we handle information in a material way, we will update this page and note the new date at the top.